How do I know where to have my car repaired?
You can choose whichever shop you like. The insurance company can not force you to go to a certain shop. Check reputation, longevity in the market and which shop provides lifetime warranties and the best service.  Rick Case has been in business over 40 years and offers a  LIFETIME Warranty on paint and repair workmanship.
 
What if my car has frame damage?
The best shops have the latest equipment to repair your frame back to factory specs. Shops like ours will do an alignment and provide you with printouts of the frame and alignment specs. We will warranty the repairs for as long as you own the vehicle.

What happens if your shop finds additional damages to my car?
Typically, the original estimate will only include visual damage. Once the vehicle is in the repair stages, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. The Rick Case Collision Center will work directly with your insurance company should supplemental damages be found. In most cases, supplemental communication goes smoothly with the insurance company to repair and restore your vehicle to pre-accident condition.

Who pays for my repairs?
In many cases, the insurance company will issue you the customer the original insurance check. In other cases, the insurance company may pay the Rick Case Collision Center direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to (contined)